If you are not completely happy with your purchase and would like to exchange the item/s we will change the products, with the exception of the following items;

  • Personalised goods
  • Books
  • DVD’s
  • Magazines/Programmes
  • Jewellery

Refunds/Exchanges will be given on items that are new and unused, which are sent back to us with proof of purchase until 31st January 2024.

Items with custom printing cannot be exchanged or refunded unless the product is deemed faulty.

All goods to be refunded/exchanged must be sent back by recorded delivery for your security as the Club will not take liability for lost parcels.

 All parcels must be sent back to:

Stoke City Mail Order,

Unit 17 Innovation Way,



ST6 4BF,

United Kingdom.

Alternatively goods can be exchanged In-store.

Full terms & Conditions can be found HERE