Congratulations to all the lucky customers who have found a Golden Ticket in their Black November Mystery Bundle! Here’s everything you need to know about how to redeem your exciting reward. Make sure you read through the terms so you don’t miss out.

General Information:

Golden Tickets are hidden inside selected Black November Mystery Bundles, each offering a different exciting prize. By redeeming your Golden Ticket, you agree to the following terms and conditions.

Golden Ticket Rewards:

a) £5 Retail Gift Card

• Value: £5
• Where to Redeem: In-store at the Stoke City Stadium Store or online at store.stokecityfc.com
• Expiry Date: 31st January 2025
• Restrictions: The £5 Gift Card cannot be used to purchase non-retail Stoke City products or services, including matchday tickets, memberships, or hospitality.
• Non-Exchangeable for Cash: Gift Cards cannot be exchanged for cash, credit, or any other form of payment.
• Remaining Balance: Any remaining balance on the card will be cleared after 31st January 2025 and cannot be carried forward.
• How to Redeem: Enter the unique code from your Golden Ticket at checkout when shopping online, or present your physical ticket in-store.

b) £10 Retail Gift Card

• Value: £10
• Where to Redeem: In-store at the Stoke City Stadium Store or online at store.stokecityfc.com
• Expiry Date: 30th January 2025
• Restrictions: The £10 Gift Card cannot be used to purchase non-retail Stoke City products or services, including matchday tickets, memberships, or hospitality.
• Non-Exchangeable for Cash: Gift Cards cannot be exchanged for cash, credit, or any other form of payment.
• Remaining Balance: Any remaining balance on the card will be cleared after 31st January 2025 and cannot be carried forward.
• How to Redeem: Enter the unique code from your Golden Ticket at checkout when shopping online, or present your physical ticket in-store.

c) £20 Retail Gift Card

• Value: £20
• Where to Redeem: In-store at the Stoke City Stadium Store or online at store.stokecityfc.com
• Expiry Date: 30th January 2025
• Restrictions: The £20 Gift Card cannot be used to purchase non-retail Stoke City products or services, including matchday tickets, memberships, or hospitality.
• Non-Exchangeable for Cash: Gift Cards cannot be exchanged for cash, credit, or any other form of payment.
• Remaining Balance: Any remaining balance on the card will be cleared after 31st January 2025 and cannot be carried forward.
• How to Redeem: Enter the unique code from your Golden Ticket at checkout when shopping online, or present your physical ticket in-store.

d) Free 24/25 Away Shirt

• What You Get: One free 24/25 Away Shirt (Men’s, Women’s, Junior, Kids, Baby Shirt, or Shirt & Shorts Set)
• Where to Redeem: In-store at the Stoke City Stadium Store only.
• How to Redeem: Present your physical Golden Ticket at the checkout.
• Limitations: One free shirt per ticket; tickets are single-use only.

e) Free Official 2025 Stoke City Wall Calendar

• What You Get: One free Official 2025 Stoke City Wall Calendar
• Where to Redeem: In-store at the Stoke City Stadium Store only.
• How to Redeem: Present your physical Golden Ticket at the checkout.
• Limitations: One free calendar per ticket; tickets are single-use only.

f) Free Advent Calendar

• What You Get: One free Stoke City Advent Calendar
• Where to Redeem: In-store at the Stoke City Stadium Store only.
• How to Redeem: Present your physical Golden Ticket at the checkout.
• Limitations: One free Advent Calendar per ticket; tickets are single-use only.

g) Free Tickets to Stoke City vs Burnley (30th November 2024)

• What You Get: Two free tickets to the Stoke City vs Burnley game on 30th November 2024.
• Voucher Details: The voucher offers a 100% discount on the ticket price, but booking and transaction fees still apply.
• Where to Redeem: The voucher code can only be redeemed online at tickets.stokecityfc.com.
• Restrictions: Free tickets cannot be redeemed at the ticket office or via phone. The tickets are valid for the South Stand only (Blocks 39-42). Tickets are one-use only and valid only for the specified game date.
• Customer Support: For assistance, please contact the Ticket Office Team at 01782 367599 or email customerservice@stokecityfc.com.

Important Terms:

• Expiry Dates: All Gift Cards (for £5, £10, and £20) expire on 31st January 2025. Please make sure to use your card before this date!
• Non-Transferable: Golden Tickets are non-transferable and can only be redeemed by the person who found the ticket. They cannot be sold or exchanged.
• One-Time Use: Each Golden Ticket is single-use only. Once you redeem your reward, the ticket will no longer be valid.
• Monetary Value: Golden Tickets hold no monetary value and cannot be refunded for cash or any other tender.

Exclusions:

• Limitations on Redeemable Items: For items such as the Away Shirt, Wall Calendar, and Advent Calendar, only one item can be redeemed per Golden Ticket, and each ticket can only be used once.
• Lost, Damaged, or Stolen Tickets: If your Golden Ticket is lost, damaged, or stolen, it cannot be replaced. Please keep your ticket in a safe place.

How to Redeem Your Golden Ticket:

• Online Redemption: For Gift Cards, enter the unique code on your Golden Ticket at checkout when shopping at store.stokecityfc.com. For matchday tickets, enter the voucher code at tickets.stokecityfc.com.
• In-Store Redemption: For physical items (Shirts, Calendars, Advent Calendars), take your Golden Ticket to the Stoke City Stadium Store and present it at the checkout.

Other Terms:

• Changes to Terms: Stoke City FC reserves the right to amend or withdraw this promotion at any time.
• Customer Support: If you have any questions or need help redeeming your Golden Ticket, please contact our friendly customer service team at store.customerservice@stokecityfc.com.

Enjoy Your Reward!

We hope you enjoy your Golden Ticket reward and thank you for being part of Black November.